Privacy Policy for Shade & Spice
At Shade & Spice, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our online platform, purchase our products, or engage with our services.
1. Information We Collect
We collect various types of information to provide and improve our bakery services, including artisan bread baking, custom cake design, patisserie, coffee & tea bar, catering services, and baking workshops.
- Personal Identification Information: This includes your name, email address, phone number, and postal address. We collect this when you place an order, subscribe to our newsletter, reserve a workshop spot, or inquire about our catering services.
- Transaction Data: Details related to your purchases, such as products ordered, date of purchase, and payment method. Note that we do not store full credit card details on our servers; these are processed securely by third-party payment processors.
- Communication Data: Records of your communications with us, including emails, feedback forms, and customer service interactions.
- Technical Data: Information about your device and how you access our site, including IP address, browser type and version, operating system, and referral sources. This data is collected automatically through cookies and similar technologies.
- Usage Data: Information about how you use our online platform, such as pages visited, products viewed, and the time spent on certain sections.
2. How We Use Your Information
We use the collected information for various purposes to enhance your experience with Shade & Spice:
- To Process and Fulfill Orders: Managing your purchases, deliveries, and payment transactions for our bakery products and services.
- To Provide Customer Support: Responding to your inquiries, feedback, and providing assistance related to our products and services.
- To Personalize Your Experience: Tailoring our offerings and recommendations based on your preferences and previous interactions.
- For Marketing and Promotion: Sending you updates, promotions, and information about new products, workshops, or special events, where you have consented to receive such communications. You can opt-out at any time.
- To Improve Our Services: Analyzing usage patterns and technical data to enhance our online platform, product quality, and service delivery.
- For Legal and Security Compliance: Protecting our rights, preventing fraud, and complying with legal obligations.
3. How We Share Your Information
We do not sell your personal data to third parties. We may share your information only with trusted third parties under specific circumstances:
- Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processing, website hosting, delivery services, marketing platforms). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
5. Your Data Protection Rights
Under applicable data protection laws, including the GDPR, you have the following rights concerning your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
6. Security of Your Data
The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files placed on your device. You have the option to accept or refuse these cookies and know when a cookie is being sent to your device. However, if you choose to refuse our cookies, you may not be able to use some portions of our service.
8. Links to Other Websites
Our online platform may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not directed to anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us:
- Company Name: Shade & Spice
- Address: 75 Tras Street, Unit 01-01, Singapore, Central Region, 079014, Singapore